1- General conditions

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1.1 Preamble and scope

Unless there is a specific written exception, our conditions of sale replace and cancel all other general conditions of purchase of the customer. No exemption granted may constitute novation. These general conditions of sale govern the current and future contractual relations of the purchaser with the company "guzelyhome" whose head office is located at 25 rue du vercors 59650 villeneuve d'ascq FRANCE E-mail: guzelyhome@gmail.com.

They are presumed to be fully accepted upon confirmation of the order. They refer to the price in effect at the time of the order. All our purchase orders or invoices imply full acceptance by the customer of our conditions of sale.

 

1.2 Acceptance

By clicking on general conditions of sale, the customer will always have access to an up-to-date version of guzelyhome's general conditions of sale.

The general conditions of sale are intended to specify the conditions of the exchange between guzelyhome and the Customer, they must be declared accepted without reservation before any purchases.

Any purchase and order made through our site www.guzelyhome.fr will be subject to the general conditions of sale of our site.

They summarize all of the commitments between guzelyhome and the customer who expressly accepts them, they apply throughout the duration of their posting on the site.

Before placing an order, the customer must check the box “I accept the General Conditions of Sale”. To acknowledge having read and accepted the General Terms and Conditions defined on the site www.guzelyhome.fr

The general conditions of sale will prevail over any other conditions, except in the event of prior, express and written agreement from Guzely home.
 

2. General

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2.1 Conclusion of the contract - Entry into force of the general conditions

To the extent that the customer orders online the products and/or services presented on the guzelyhome website, validation of the general conditions of sale on the “order form” marks the conclusion of the contract between the customer and guzelyhome. Any order validated by the customer by his "double click" or by his agreement on the telephone constitutes irrevocable acceptance of these general conditions by the customer

 

2.2 Duration of the contract

The general conditions of sale are concluded for the duration necessary for the supply of the goods and services purchased, until their guarantees expire.

 

2.3 Probative document

Contractual information regarding the order will be confirmed by email. guzelyhome recommends that the customer keep their order confirmation email or print it. However, all documents resulting from the archiving of purchase orders and invoices in guzelyhome's computer systems may also constitute legal proof of communications, orders and payments between the parties.

 

2.4 Validity of the general conditions of sale

guzelyhome.fr reserves the right to modify its general conditions of sale. Any new version of the general conditions of sale will be notified in advance on the home page of the guzelyhome.fr site. Products ordered on the guzelyhome site and by customers are governed by the general conditions of online sale on the date of the order.

 

3. Reservation of title

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In accordance with Law No. 80.335 of May 12, 1980, the delivered goods remain the property of guzelyhome until full payment.
 

4. Products

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4.1 Description and product information

The products offered by guzelyhome comply with legal requirements and as exactly as possible in force and with applicable standards.

Guzelyhome presents on its site the products for sale as well as their detailed descriptions in product sheets allowing compliance with article L111-1 of the French Consumer Code which provides the possibility for the potential consumer to know before taking the final order the essential characteristics of the products he wishes to purchase.

The information presented by guzelyhome is that communicated by the suppliers.

In the event of an error in the description, the customer will not automatically obtain the right to return the product. Apart from the cases provided for in Article 10 below, only an error in the description of the substantial qualities of the product may justify a right to return the product in question.

However, photographs, video films, diagrams or drawings of the products are only illustrations; they cannot guarantee perfect representation of the products, in particular due to differences in color rendering and materials depending on the computer hardware and software used.

Refer to the detailed product sheet for more information.

 

4.2 Exceptions

Most of the products sold on the guzelyhome site are stored  at suppliers. For these products, the availability time corresponds to the delivery of the product from the supplier's warehouse to that of guzelyhome.

In this case, the delivery time to the customer corresponds to the availability time to which must be added the delivery time indicated on the site.

These deadlines are from the date of validation of payment by guzelyhome.

 

5. Prices and price changes

The prices of our products are indicated in Euros, all taxes included, excluding processing, shipping and insurance costs. Prices are invoiced on the basis of the price in effect at the time the order is registered, excluding transport costs. Delivery costs differ depending on the customer's delivery address and the weight of the ordered goods. Delivery costs are specified in the basket and confirmed when confirming the order. Transport costs are added to the price of the goods ordered. All orders regardless of their origin are payable in Euros. guzelyhome reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of payment of the orders and within the limits of available stocks.

 

The final invoice is issued when the order is shipped. Please note that it is no longer possible to modify billing details once the order is in preparation. guzelyhome cannot be held responsible in the event of a price fluctuation and guzelyhome cannot be held responsible for reimbursement of any price differences.

 

6. Order, access to the website

The order is placed either by telephone or via the Internet on the websites owned by the guzelyhome company. It can also be done on partner sites. In this case, these conditions remain valid.

The Buyer is responsible for setting up the IT and telecommunications resources allowing access to the Sites. The Buyer is responsible for telecommunications costs when accessing the Internet and using the site or when making a telephone call to the sales department or after-sales service.

 

7. Validation

When you click on the “Validate” button after the order process, you declare that you accept it as well as all of these General Conditions of Sale fully and without reservation. The data recorded by guzelyhome constitutes proof of all transactions carried out by guzelyhome and its customers. For a credit card payment, the data recorded by the payment system constitutes proof of the financial transactions.

 

8. Order confirmation

For any order on our sites, a confirmation will be sent to you within 24 hours of your order.

 

9. Order modification

Any order modification by the buyer will be studied and accepted according to the availability of certain items (in stock or pre-order from our suppliers). We will be entitled to refuse this, if the customer's request cannot be fulfilled for any reason. 

 

10. Order cancellation

cancellation at the buyer's initiative will not be taken into consideration and this will result in a loss of the sums paid.

Unless otherwise stated on our part if an order or an item is no longer available for manufacture, we will be required to offer you an equivalent item of the same value and quality.

However, if our proposal does not suit you we will refund you in the form of a credit, voucher or cash.

 

11. Applicable Law / Disputes

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, guzelyhome can call on the E-commerce Mediator Service of FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: 60 rue de la Boétie – 75008 Paris – http://www.mediateurfevad.fr/. After prior written action by consumers vis-à-vis guzelyhome, the Mediator Service may be contacted for any consumer dispute for which the settlement has not been successful. To find out how to contact the Mediator, consult their website.

At the European level, the European Commission provides you with an online dispute resolution platform.

 

We always only offer products that we purchase from the original product manufacturers and their wholesalers. If in doubt about the authenticity of the products, the consumer can find more information and advice on the website https://www.europe-consommateurs.eu.

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12. Availability

Delivery times are specified on each product sheet and are calculated in working days (Monday to Friday, excluding public holidays). In the case of an order placed by telephone, the delivery time will be indicated to you by telephone.

In the case of items deliverable on different dates taking into account their availability, the delivery time is based on the longest time. guzelyhome however reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for a single shipment.

For products not stocked in our warehouses, our offers are valid subject to availability from our partners or suppliers. This information comes directly from our partners and suppliers, errors or exceptional modifications are beyond our control. Delivery times are those communicated by our partners and delays are beyond our control.

In the event of total or partial unavailability of the product, you will be informed by e-mail of this unavailability by our services which will give you the choice between:

- receive a product of a quality and price equivalent to that ordered,

- or be reimbursed for the price of the product ordered.

 

In the event of late delivery, we cannot be held responsible for the delivery of orders. Our suppliers and wholesalers have their own logistics and delivery methods and these are independent of our organization.

In the event of a delay exceeding 90 days.

The customer can make a request for a possible credit or refund subject to acceptance on our part.

If a refund is accepted, it will take place within 45 days from the date of the request.

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13. Delivery and transport/shipping

Delivery will be made by a carrier. It can only take place once the order has been validated by the customer and payment has been made in full. Any bank payment centers concerned will therefore have given their payment agreement in advance. In the event of refusal by said centers, the order will be automatically canceled. Furthermore, the guzelyhome company reserves the right to refuse any order from a customer with whom an ongoing dispute exists. Shipping costs will be indicated before the customer registers the order. The products are delivered to the delivery address you indicated during the ordering process.

Any change of delivery address after the order has been handed over to the carrier will result in an additional cost payable by the customer. In the event that an incorrect address is specified to us and we have to reship the item to a new address, the cost of reshipping will be charged and due in advance of such reshipment.

We reserve the right to request any proof concerning the identity of the buyer and the delivery address before shipment. The times indicated are average times and correspond to processing and delivery times for products destined for mainland France.

In the case of items deliverable on different dates taking into account their availability, the delivery time is based on the longest time. guzelyhome however reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for a single shipment.

In the event of delay due to an internal or external strike, a disaster or any other event not allowing the normal delivery of products, the guzelyhome company cannot be held responsible.

We invite the customer to check the packages and their contents upon receipt in the presence of the carrier and to make written mention on the transport slip of the precise reservations observed by him. The customer is invited to specify the damage noted before signing the delivery note. For example: refusal for open cardboard, damaged cardboard, etc. To this end, the customer must carry out a visual check before signing the delivery carrier's slip.

 

In all cases, the customer must refuse any package that is too damaged or opened, if the package(s) are delivered by GEODIS.  We invite you to contact us to find a solution (compensation, repair or re-shipments).

Any merchandise accepted by the customer without specific reservations issued on the delivery slip will be deemed to have arrived in good condition and in its entirety (number of packages, products, identity in relation to the order, etc.). In the event of reservations expressed on the delivery slip, the customer must initiate a complaint within 48 hours from the day of receipt (public holidays not included), via email: guzelyhome@gmail.com (see the “complaint” section). " below)

 

In the case of a specific or difficult-to-access delivery (land, dead end, estate or any type of place that is difficult to access by vehicle and which complicates unloading handling).

You must ensure and ensure that you provide a solution to facilitate and help the delivery person to access it.

The customer must report any access or passage difficulties that the delivery people may encounter. The customer must check the measurements of the access passages in their home in order to confirm to the carrier their accessibility to the ordered product.

In the event of false information, or incorrect measurements taken by the customer, additional costs linked to the rental of elevators, storage or return of goods will be exclusively the responsibility of the customer.

All additional costs linked to the rental of elevators, storage or linked to the absence of the client (in violation of the commitments made during the meeting) and risks of damage resulting from these constraints will be the responsibility of the client. In the event of impossibility of delivery on the day of the appointment due to access difficulties, difficult passage not previously reported by the customer or absence of the latter at the appointment agreed with the carrier, new costs reshipment costs will be re-invoiced.

 

Shipments for certain types of items (small and medium accepted as packages) will be delivered to your home or relay point. Delivery as well as any hazards that may occur during delivery will not be our responsibility when picking up your items in their networks.

If a delay, loss or damage occurs, we may open a dispute file or not will be an intermediary between the 2 parties (you and the shipping company).

Once the package has been received or collected if you have the slightest doubt about its condition of arrival (damaged or opened package) do not take it if it is delivered with GEODIS and reported to the delivery person (do not hesitate to take a photo or we can distinguish the damage and prove the time and place).

It will be your responsibility if you accept it without respecting the advice cited above.

All items damaged during transport and visible only upon opening must be reported within 3 hours of receipt thereof, so that we can open a dispute file beyond the deadline, we will be held responsible for the condition. of the article(s).

 

14. Complaint

By signing the delivery slip, the customer accepts the products delivered as is and no longer has the 48-hour period as stated above to make a reasoned complaint to guzelyhome. Guzelyhome's liability can be incurred within this 48-hour period only if the customer has made precise and reasoned reservations to the carrier and sends guzelyhome within this period by LRAR (Registered letter with acknowledgment of receipt) or by bailiff's exploit a claim. This complaint will also be admissible if it is made within the same period by email: guzelyhome@gmail.com. At the end of this period, no complaints will be possible.

It is the customer's responsibility to carry out all checks and make all reservations upon arrival of the equipment and to exercise, if necessary, any recourse against the carrier.

Upon receipt of your packages, it is imperative to check the contents in front of the carrier. ATTENTION, in the event of damage noted on your product, absolutely refuse the package by specifying the words: Refused (you can indicate the cause: Example Refused damaged).

Please note: remarks such as "subject to unpacking" are not legally valid, so you must open and check the package carefully. We will consider the solution that will be taken into account (credit, voucher, replacement or other).

For all complaints relating to a defect in the goods delivered, an inaccuracy in the quantities or an incorrect reference in relation to the order confirmed by the guzelyhome company, and in order to process your complaint as quickly as possible, we invite you to create a file by contacting us by email guzelyhome@gmail.com.

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Except in the case of the right of withdrawal or the legal guarantee of conformity, any return of goods requires the prior agreement of the guzelyhome company. In the absence of agreement, any returned goods will be made available to the customer at their own expense, risk and peril, all transport, storage and handling costs being the responsibility of the customer. In all cases, the return of goods is carried out at the expense and risk of the customer.

Please note that you must return the damaged item to us, even if it was delivered to you completely broken. Upon receipt of the item and after observing the damage, we will exchange or refund you, depending on your choice. You should therefore under no circumstances throw away the items.
 

15. Return

Request after-sales service: missing product, incomplete package, damaged product, product malfunction, product exchange... simply send us the complaint by email: guzelyhome@gmail.com.

 An RMA number will then be assigned to you, which will allow our teams to process your complaint. Our advisors will then contact you within 48-72 hours.

 

In case of withdrawal:

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods. To exercise this right of withdrawal, the product must be returned in its exact original condition. The inside of its packaging must be intact, with all the accessories attached to it as well as its assembly instructions. The product must be in perfect working order and must not show any traces of use. Products returned incomplete, damaged, used or soiled by the Customer will not be taken back, exchanged or refunded. Please also note that assembled furniture cannot be returned under any circumstances!

guzelyhome puts at your disposal. An RMA file number will then be communicated to you. This must be written on the return packages. All returned products must be repackaged in compliant packaging.

Once receipt has been successfully completed, we will consider and make the decision of the contract (renewal of the order, credit, voucher or refund) whether a refund will take place, no later than 45 days from the date of the decision. We will make the reimbursement using the same means of payment as that used for the initial transaction, unless you expressly agree to a different means; in any case, this reimbursement will not incur any costs for you.

The refund assumes that you have not damaged the product, and that it is returned to us in its entirety. Failing this, guzelyhome will be entitled to apply a discount, as the law authorizes us, on the returned product.

For items made according to the buyer's specifications or clearly personalized, in this case the right of withdrawal cannot be exercised according to article L221-28:3°.

No reimbursement for the professional customer (a credit note valid for one year, will be issued upon receipt of the package subject to the conditions above)

Return method: You must return or return the goods to royalcomfort without undue delay and, in any event, no later than 14 days after receipt of your order. This deadline is deemed to be respected if you return the goods before the expiration of the 14-day period. All packages must bear the RMA return number communicated when opening your after-sales service file or by email.

Return costs: Return costs remain your responsibility. You have the option of mandating the carrier of your choice. If all of your packages are less than 30kg, then these packages can be returned by post, you will then directly cover the return costs. If the weight of all of your packages is greater than 30kg, you must then contact the carrier of your choice or ask guzelyhome to take care of the return and in this case a quote will be made (the amount linked to the return costs will be calculated on a case-by-case basis and deducted from your refund).

 

16. Warranty

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16.1 General

You benefit :

Legal guarantee of conformity for a period of 2 years from the date of receipt of the product at the customer's premises: in accordance with the Hamon law against any aesthetic or functional deterioration resulting from hidden defects or defects (articles 1641 et seq. of the civil code)

Contractual guarantee offered by guzelyhome for a period of 2 years. 

In all cases, if you wish to exercise your warranty on a product, you must first open a file by sending a written request to the following address: 25 rue du vercors 59650 villeneuve d'ascq. Our advisors will then contact you to tell you what procedure to follow.

For any guarantee of non-conformity, you must open an after-sales service file by email: guzelyhome@gmail.com, attaching all the necessary photos in order to facilitate the processing and rapid handling of your file. Our Sav team will study your file within 48 hours to 72 hours and reserves the right to refuse support in the event of misuse of the item.

 

The customer must ensure that all products packaged for return are clearly labeled with their name, postal address and order number. If returning a product by post, the customer must send proof of sending to guzelyhome.

 

16.2 Exclusion of warranty.

The guarantees cannot under any circumstances apply to:

• Defects linked to natural wear

• Problems linked to a domestic accident (water damage, fire, etc.)

• Products damaged by an assembly error or use not in accordance with the instructions for use

• Products modified by the buyer

• The articles  presenting a difference in dimensions not exceeding 10 cm*. Indeed, this difference between the dimensions announced and that of the product comes from the artisanal finishes of the “handmade” products; it cannot, therefore, be considered as a defect.

The guarantees exclude damage of external origin, damage resulting from improper use of the products, damage resulting from the intervention of a repairer, defects and deterioration caused by natural wear or by an external accident (assembly incorrect, faulty maintenance, etc.).

The seller cannot be held responsible under the warranty for breakdowns or damage resulting directly or indirectly from the following cases:

• Unprotected or prolonged storage

• Neglect

• Connection or handling error

• Maintenance and use of equipment that does not comply with the technical specifications of the seller or manufacturer

• Faulty use

• Addition of additional device

• Addition of equipment accessories

• Mechanical, electronic, electrical or other modification or transformation made to the equipment or its connection devices by any third party.

For any request relating to the legal guarantee of conformity, our customer service will offer you the replacement of spare parts.

If it is impossible to replace these parts, and as part of a complete product replacement, an obsolescence discount will be applied to the product according to the following conditions:

-A discount of 15% of the purchase price for any use of the product between one and a half years

-A 25% discount on the purchase price for any use of the product beyond a year and a half.

 

*excluding sofa, armchair or table, no specific size indicated.
 

17. Liability

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The products offered comply with current French legislation. guzelyhome cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. The photographs illustrating the products presented are not contractual as long as they are only non-substantial differences (examples: variations in color, appearance, appearance of the material between the presentation photographs on our site and the items ordered). Only the technical characteristics mentioned on the site are binding on guzelyhome.

guzelyhome cannot be held responsible for non-performance of the contract concluded due to either:

- the occurrence of a force majeure event,

- due to the unforeseeable and insurmountable act of a third party to the contract,

all such that the event or fact is usually admitted and retained by the Courts, - due to the consumer.

It is your responsibility to verify the accuracy of the information provided when ordering, including the delivery address. You remain responsible for the information you provide during your registration and order.

guzelyhome cannot be held responsible for possible customer input errors which could cause delivery errors. guzelyhome cannot be held responsible for any errors made by the customer and/or non-compliance by the customer with the delivery terms and appointments that they themselves have set with the carrier. If applicable, the costs necessary for the reshipment and storage of the products will be the responsibility of the customer.

Without limiting the preceding paragraphs, the liability of guzelyhome under the terms of these General Conditions cannot exceed, in the event of sale to professionals, a sum equal to the sums paid or payable during the transaction giving rise to said liability, whatever the cause or form of the action concerned.

You are solely responsible for choosing and purchasing merchandise. Consequently, the total or partial impossibility of using the products, in particular due to incompatibility of the material, cannot give rise to any compensation, reimbursement or questioning of the liability of guzelyhome, except in the case of a hidden defect. proven, non-compliance, defect or exercise of the right of withdrawal envisaged by the Consumer Code.

For products acquired for professional needs, guzelyhome will not incur any liability for any indirect damage as a result of this, operating loss, loss of profit, loss of exchange, damages or costs. Hypertext links may refer to sites other than the site www.guzelyhome.fr

Guzely home disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

 

18. Testimonials from our customers

The testimonials published on our site www.guzelyhome.fr are those left by our customers who have purchased a product. In fact, an Internet user cannot give his opinion on a product without having purchased it. These testimonials help Internet users in choosing their products. All customers wishing to provide testimony undertake to respect the laws and regulations in force, not contrary to public order and good morals and not infringing the rights of individuals. They also undertake not to communicate personal contact details. They are responsible for the content of their message and the consequences of this publication.

To avoid any abuse, guzelyhome reserves the right to control, moderate, and more generally publish or not its customers' comments.